About the role
After 7 years of service and commitment, the current MRBTA Chair, Trent Bartlett, will be stepping down in 2021, creating an opportunity for a consummate and proven governance leader to take on the position of Chair.
We are seeking a dynamic and committed individual to lead the organisation as we grow the contribution tourism makes economically, environmentally, socially and culturally to our community. The successful applicant will have a strong connection to, and good understanding of, the Margaret River Region and its communities in order that he/she can play an effective role in representing, promoting and advocating for tourism in the region.
Applications are encouraged from appropriately qualified and proven senior executives and non-executive directors with demonstrated experience leading strategy and growth initiatives across the tourism sector or comparably challenging and dynamic industries. Experience across small business, stakeholder and community engagement, regional development and Federal, State and Local Government will be highly regarded. Strong levels of contemporary corporate governance, commercial and political acumen, complemented by exceptional leadership, communication, negotiation and stakeholder management capacity are all essential qualities sought.
If you, or anyone you know, could add value to our organisation through this key remunerated position, please email email@example.com for more information.
Applications close 23 July 2021
Leading Hand – Conservation and Technical Services (CATS) Team (Full-Time)
About the Conservation and Technical Services (CATS) Team
MRBTA employs a small team of experienced staff whose role is to carry out conservation, maintenance and improvement of the natural and man-made assets under the management and care of MRBTA. The work of the CATS team is essential for MRBTA to fulfil its responsibilities to ensure smooth all-year operation of MRBTA tourism attractions, whilst protecting and maintaining the valuable assets in its care. The CATS team are based at Lake Cave but work across all MRBTA sites.
About the Role
MRBTA is looking to fill a newly created full-time position of CATS Leading Hand. This role will entail working alongside other members of the team whilst also undertaking a planning and supervisory role to ensure that projects and tasks are completed safely and efficiently, according to their priority. The Leading Hand will work alongside the Asset Development Officer who is a skilled carpenter, and report to the Asset & Environment Manager.
The diverse nature of MRBTA’s operations offers a high level of interest and variety, and the opportunity to work in some beautiful, unique and sensitive settings. MRBTA staff, especially the CATS team, are passionate about maintaining the natural & heritage values of its sites and ensuring that visitors experience them at their best. If, as Leading Hand, you don’t start the role with a background in caves, lighthouses, and natural & environmental assets, that knowledge will develop rapidly as you apply your existing practical skills and experiences.
The role of Leading Hand will include the scheduling of work to utilise the time and skills of the CATS team and working alongside the other team members to achieve a wide range of tasks and projects. The coordination of input from external specialist trades and consultants, such as Geotech and Arborist, would form part of the role responsibilities.
As Leading Hand, you would liaise with the Asset Development Officer to identify short and longer term priorities for maintenance, repair, replacement and improvements to physical infrastructure at MRBTA sites, and schedule staff and other resources for work to be undertaken in an efficient manner. The Leading Hand will be expected to implement IT based task scheduling and reporting systems and play a key role in documenting and reporting on asset conditions, requirements and improvements, as well as safety and compliance.
This role would entail taking responsibility for the reliable operation of a range of mechanical & technical systems, such as lighting, waste treatment and fire sprinkler systems, as well as site specific equipment such as torches, radios, etc.
Skills and Experience
To be successful in this role you should possess:
- Practical experience and skills across one or more technical or trade areas
- Experience of prioritising and planning work schedules in complex situations, and monitoring work outcomes
- Strong IT computer skills
- Experience in supervising, managing and leading a small team.
- Experience of working under pressure to tight timelines to complete tasks/projects
- Experience of maintaining a range of mechanical and/or technical machines/equipment
- Skills in working with a range of tools
- Good communicator
The successful applicant will
- Demonstrate a positive work ethic, lead by example and hold high standards
- Be willing to work unsociable/flexible hours if urgent tasks need attention or to minimise interruption to visitors to MRBTA sites
- Be well organised and able to delegate tasks effectively
- Have a good level of physical fitness
- Analyse situations in a careful and balanced way and seek positive solutions to problems
- Demonstrate an appreciation of natural assets and the conservation of fauna & flora
- Hold a current C class driver’s licence
- Hold, or be willing to obtain, a senior first aid certificate
How to Apply
Please apply via Seek. Please submit your CV and cover letter explaining how your skills and experience would enable you to succeed in this role.
Your CV and letter must be received by 5pm, Sunday 4th July 2021.
Visitor Services Consultants (Part-Time)
About the Role
The Visitor Services Consultant works in the visitor centre providing face-to-face assistance, as well as working in the Central Reservations office answering visitor queries via email, phone, webchat and social media platforms.
They will be responsible for the following key areas:
- Response to visitor enquiries in a timely manner
- Presentation, inventory management and cleanliness of visitor centres
- Assistance with holiday planning, quotes and bookings
- Facilitation of daily reconciliations and office administration
- Coordination and participation in training schedules & knowledgebase updates
- Support and demonstration of MRBTA’s values and professional standards and adherence to policies and procedures
Skills and Experience
To be successful in this role you must possess:
- Outstanding customer service and resolution skills
- Local knowledge and passion for the Margaret River Region (from Busselton to Augusta)
- Strong written and oral communication skills and the ability to tailor information to suit different audiences, cultures and information platforms
- Knowledge of Microsoft Office Suite, CRM systems, content management systems and reservation systems (desirable).
- The ability to work autonomously and with team members to achieve outcomes
The successful applicant will
- Be able to commit to 7 – 8 shifts per fortnight on a permanent part-time basis including weekends and holidays, with consideration for further opportunity to the right candidate
- Be able to work from a Margaret River Visitor Centre location with reliable transport and ‘C’ class license to also work from Busselton or Dunsborough as operational requirements arise
- Enjoy great industry benefits as well as a remuneration package, above award
- Participate in industry networking events, workshops and training, including the Association’s familiarisation program, some which may be outside of normal hours
- Possess a keen sense of adventure – we provide abundant opportunity to experience many of the region’s incredible experiences first-hand as part of your ongoing training
How to apply
Please email MRBTA Visitor Services Manager Peta Fussell via firstname.lastname@example.org with a CV and cover letter outlining why you would be perfect for this position.