The Guest Experience Masterclass: Watch the Preview Webinar!

By | Get Involved, Member Events, Workshops & Industry Training

A number of MRBTA members and staff recently participated in a webinar presented by Jesse Desjardins in preparation for the upcoming workshop The Guest Experience Masterclass to be held on 29 May at Ramada Resort Dunsborough. The webinar explained how tools and concepts including the Guest Experience Map, Value Proposition Canvas and…

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