A number of MRBTA members and staff recently participated in a webinar presented by Jesse Desjardins in preparation for the upcoming workshop The Guest Experience Masterclass to be held on 29 May at Ramada Resort Dunsborough.
The webinar explained how tools and concepts including the Guest Experience Map, Value Proposition Canvas and 10 Profit Activators can help to fuel growth and create a competitive advantage for your business.
Below are some examples of some of the concepts and questions introduced in the webinar that will be expanded on in the workshop:
You can access the webinar in full HERE.
The Guest Experience Masterclass will be a hands-on, interactive and collaborative workshop where you can test and validate your ideas to find the most desirable, feasible and viable options to move forward with.